CLINIC POLICY


CONSULTATION - We are dedicated to helping clients achieve their skincare goals. Towards that end, our Skin Health Experts offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and Skin Health Expert will design a treatment plan that will best meet the expectations of the client.



SCHEDULING - Appointments are preferred, but not always necessary. If we have available Skin Health Experts, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.


ARRIVAL - Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.


LATE ARRIVALS - Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled facial, you will be considered a "no-show" and charged for 100% of your service fee. For all other scheduled treatments, if you are 5+ minutes late you will be considered a "no-show" and charged 100% of your service fee.


CANCELLATIONS - Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 50% of treatment scheduled. All services re-scheduled or cancelled on same day of appointment or missed without notice 100% of treatment price will be charged.


PRODUCT RETURNS - Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.


ADDED COMFORT - With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.


PAYMENT - Skin Health Experts™ accepts cash, Visa, MasterCard, Discover and American Express. Payment by check is not accepted. We also have custom financing packages available for several of our series of treatments.


Please do…. leave babies, children and pets at home. Turn off cell phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.


STANDARD POLICY - A credit card number or gift certificate number is required to secure all appointments.

GRATUITIES - Gratuities are at your discretion and are not included in any service or package.

VALUABLES - We are not responsible for lost or stolen items and encourage you to leave valuables at home.


All prices are subject to change without notice. All times stated are approximate.


Skin Health Experts reserves the right to refuse services at our discretion.

 

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